Policies & Amenities

Check-In/Check-Out

Before you book your stay at Colonial Williamsburg Resorts, please take a moment to review our policies.  If you have questions, give us a call at 800.447.8679. 

• Check-in time is 4 PM     
• Check-out time is 11 AM 
• Smoke-Free Property

Williamsburg Lodge Guest Parking

There is a daily $25 self-parking charge. A guest parking placard will be provided during the check-in process at the front desk for your convenience. Please be sure to place this on your vehicle dashboard when you park in any of the resort parking lots. It is helpful to have your licensed plate information at check-in.

Pet Policy (dogs only)

The Williamsburg Lodge, Autograph Collection is pleased to welcome you and your dog during your visit to Williamsburg. Select rooms are dog friendly. For the security and safety of your dog, other guests, and our staff, we ask for your cooperation on the following: 

• Call to secure a dog-friendly room prior to your stay.
• 2 Dogs per room are welcome. For our complete pet policy and fees click here.

Cancellation Policy

For guests making reservations for any future arrival date, we will allow the reservation to be changed or canceled at no charge up to 72 hours* before your scheduled arrival date, with the exception of holidays.* Please note that changes to the reservation will be subject to availability and any rate differences. This policy does not apply to travel associated with a Group booking. For guests with Group reservations (e.g., for meetings, events, or conferences), please review the booking rate rules and contact the group organizer for more information.

*Important Information:

Some exclusions may apply. May exclude periods with special event restrictions or peak demand weeks. Please refer to the property’s Rate Details for applicable terms or exceptions, if any, when booking or changing reservations.

DEPOSIT POLICY:

We require the first night’s room and tax for each room reserved.

Exclusive Benefits

As a valued resort guest, you can explore and enjoy these unique benefits and activities: 

• Internet Access in Guestrooms* 
• Unlimited Local and Long Distance in Guestrooms 
• Access to State-of-the-Art Spa/Health Club,* Two Outdoor Pools (one heated) and Indoor Pool Located 
• 10% off Golf Merchandise in the Golf Pro Shop and Discount on Greens Fee 
• Access to Golf Driving Range and Practice Facilities*
• Half-price rental clubs at the Golden Horseshoe Golf Club
• Access to Daily Group Exercise Classes*
• Discount on Colonial Williamsburg Admission  
• One-hour Tennis Court Time* 
• 30-minute Golf Clinic*
• Williamsburg Area Transit Authority (WATA) Shuttle 

*Some charges may apply. Internet signal strength may vary. See the Spa site for hours and calendar. A two-hour advance registration day of the clinic is required for Golf Clinics as space is limited. Call extension (757) 220-7794 to register for Tennis. Call extension (757) 220-7696 to register for Golf.  Click here to see all Resort Benefits