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Colonial Williamsburg Resorts

Welcome Back to Colonial Williamsburg

Colonial Williamsburg Resorts commitment to cleanliness and hygiene has been a long standing, core operational principle protecting and serving our guests and associates since 1937.

We have aggressively taken further steps to ensure the safety and world-class experience you have come to expect at our resort. Our health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from hand-washing hygiene and the latest cleaning products specifications to a vast array of technology designed specifically for use in public spaces and guest rooms.

Our commitment to clean and comfort for our guests and employees continue to be our top priority, and although it may be different from the last time you visited, together we can find new ways to create lasting memories for you and your family.

100% Refundable Cancellation Policy* through October

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Our Commitment to Clean

As we reopening, we have made updates based on guidance from health authorities, such as the Centers for Disease Control and Prevention (CDC) and appropriate government agencies. These measures are designed to promote:

Cleanliness & Comfort
Social Distancing
Reduce Contact

 

For more information, please watch our Commitment to Clean video.

Watch our Commitment to Clean video

TOP THINGS TO KNOW AS YOU PREPARE FOR YOUR STAY:

  • Operational Updates: See what locations are open or have extended operating hours in accordance with specific safety protocols designed for each site, consistent with the state’s requirements. Visit CWResorts Updates
  • Face Coverings: All guests are required to wear face coverings when indoors public areas per Virginia Executive Order 63. The wearing of face coverings outdoors is optional, but recommended. Face coverings will be worn by Colonial Williamsburg staff. Affordably priced face coverings will be available for guests to purchase in all Colonial Williamsburg retail outlets.
  • Capacity: Capacities for indoor spaces as well as the number of individuals permitted for each location, tour, or event/program will be determined based on physical distancing and group size limit protocols.
  • Physical Barriers: We will be adding plexiglass partitions at locations where guests queue to provide an extra level of protection for our guests and staff.
  • Signage: Signage in public spaces will remind guests to maintain at least 6ft distance from other groups of people not traveling with them, this will include standing in lines, using elevators, or moving around the resort.
  • Dining: Sweet Tea and Barley at the Williamsburg Lodge is open daily for Breakfast, Lunch, and Dinner. Guests can enjoy curbside, take-out, outdoor garden or patio dining options throughout resort. For hours, menus, and to view all dining options. Visit Dining
  • Parking and Shuttle: Valet parking is currently paused. Self-parking is available for guests at hotels. New bus procedures will limit the number of passengers per bus to accommodate physical distancing. In accordance with Executive Order 63, face coverings will be required to ride the shuttle bus.
  • Colonial Williamsburg: Check here, for the most up-to date information on Colonial Williamsburg Historic Area, Art Museums, Programs, Tours, and Tickets.

Some experiences—including the Dining Experiences, Guide Tours and Resort Events—may be modified or unavailable to allow for social distancing and reduced contact. Some details may change, so be sure to check this page often.

*In response to changing marketplace conditions, Colonial Williamsburg Resorts is committed to ensuring our customers experience flexibility during these challenging times.  For guests with existing reservations for any future arrival date, including reservations with pre-paid rates that are typically more restrictive, we will allow full changes or cancellation without a charge up to 72 hours prior to arrival, as long as the change or cancellation is made by June 30, 2020. Any changes to existing reservations will be subject to availability and any rate differences. 

For guests making new reservations for any future arrival date, including reservations with pre-paid rates, between today and June 30, 2020, we will allow the reservation to be changed or cancelled at no charge up to 72-hours before your scheduled arrival date. Please note that changes to the reservation will be subject to availability and any rate differences.

This policy does not apply to travel associated with a Group booking. For guests with Group reservations (e.g., for meetings, events or conferences), please review the booking rate rules and contact the group organizer for more information. 

Important Information: The following holiday days have cancellation exceptions: July 4th – 7/3/2020-7/4/2020 – 3 day Cancellation, W&M Graduation 10/9/2020 – 10/10/2020 – 30 days Cancellation Policy, W&M Homecoming 10/16/2020 – 10/17/2020 – 30 Days Cancellation Policy, Thanksgiving 11/25/2020-11/27/2020 – Full Prepayment. Non – Refundable., Grand Illumination 12/4/2020 – 12/6/2020 – Full Prepayment. Non-Refundable., December 12/7/20-12/22/2020 – 14 Day Cancellation; Christmas Week 12/23/2020-12/26/2020 – 45 Days Cancellation, December 12/27/2020 – 12/31/2020 – 14 Days Cancellation; 2020 W&M Graduation 5/21/2021 – 5/21/2021

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